Review Link Shows "404 Not Found"

What used to happen

For a period, the review links emailed to clients pointed at the wrong address — the platform’s API address rather than the Oris Work web app. Clicking one showed a plain "404 Not Found" page, even though the request itself was recorded correctly.

What happens now

• New review requests link straight to the rating page ("How was your experience with your firm?").
• Older links that pointed at the wrong address are forwarded to the correct rating page instead of failing.
• The rating page is public. The client does not need to sign in; the link itself is the key.

If a client still reports a problem

• Ask them to open the original link again and wait a moment for the redirect.
• If it says "This review link is not available.", the link is incomplete or altered. Mail programs sometimes cut long links; ask them to use the button in the email rather than copying the address.
• If it says "This review has already been submitted.", the rating was already recorded. Each link works once. Check the Reputation page for the response.
• Otherwise send a new request: open Reputation, click "Request a review", choose the client, pick Email, WhatsApp and/or Portal chat, and click "Send request".

Why a request might not send

• No Google review link is set. Add it under Settings → Firm letterhead ("Google review link"). Without it the "Request a review" button is disabled.
• Email sending is not set up, or the client has no email address on file.
• WhatsApp and Portal chat show a reason next to the option if they are unavailable. Portal chat needs a client record, not just a contact.

Where to see results

The Reputation page lists every request with its recipient, status, rating, feedback and when and how it was sent, plus the average rating.