Leaving a review

Why you got this link

After finishing work for you, your firm may email you a short link asking how it went. You do not need to sign in or have an account.

Leave a rating

• Open the link. You see 'How was your experience with [your firm]?'.
• Tap a star from 1 to 5. Your rating is sent as soon as you tap, so tap the star you mean.

If you rate highly

With a high rating (4 or 5 stars, unless your firm has chosen a different level), you may be taken to the firm's public review page, if they have set one up, where you can write a public review. If they have not, you simply see a thank-you message.

If you rate lower

• You see 'Sorry to hear that. Could you tell us what went wrong?'.
• Type your thoughts in the box 'What could we have done better?'.
• Click 'Send feedback'.
• This goes privately to your firm only. It is not posted publicly.

After you finish

You see 'Thank you! Your feedback has been shared with [your firm].' You can close the page. Each link can be used once, so you cannot submit a second review with the same link.

If the link does not work

• 'This review link is not available': the link is wrong, incomplete or no longer valid. Ask your firm to send it again.
• 'This review has already been submitted': you have already answered. Nothing more is needed.
• A star tap failed with an error: check your connection and tap again.

Who to contact

If you want to talk about something that went wrong, or leave feedback outside this form, contact your firm directly. Reviews are about your experience, so please do not include card numbers, passwords or other sensitive details.