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Oris Work
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Oris Work

CRM, projects, communication, and client portal - unified in one workspace by Oris Work.

India

Product

  • Features
  • Pricing
  • CRM & Pipeline
  • Project Management
  • Team Chat
  • Client Portal
  • Integrations
  • Custom Objects

Industries

  • Professional Services
  • Restaurants & F&B
  • Healthcare & Clinics
  • Real Estate
  • Universal

Compare

  • vs Zoho One
  • vs Perfex CRM
  • vs Bigin by Zoho
  • Tally Integration

Resources

  • Documentation
  • API Reference
  • Blog
  • Resources
  • Help Center

Company

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  • Careers
  • Contact
  • Privacy Policy
  • Terms of Service
  • Cookie Policy

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Getting Started

  • Quick Start Guide
  • Inviting & Managing Team Members
  • Your First-Day Checklist
  • Roles and Permissions
  • Custom Roles
  • Switching Between Organisations
  • Sessions and Staying Signed In

Clients & Contacts

  • Adding a Client
  • Importing Clients from a CSV
  • Merging Duplicate Records
  • Client Groups
  • Client Services Card and Turning a Service On
  • Do Not Chase: Pausing Automated Reminders

CRM

  • Contacts & Companies
  • Deals & Sales Pipeline
  • Lead Management

Invoicing & Money

  • Invoicing
  • Payments & Receipts
  • Setting Invoice Due Dates
  • Estimates and Proposals
  • Payment Links
  • Overdue Reminders and Dunning
  • Recurring Invoices and Retainers
  • Vendor Bills
  • E-way Bills
  • GST Basics in Oris Work

Practice Management

  • Client Engagements
  • Client Portal
  • Tasks: Create, Assign and Track Work
  • Timesheets: Submit, Approve and Lock
  • Time Budgets Report
  • Notices and the Notice Reply Service
  • Compliance Calendar
  • Document Requests
  • Sign-off Pipeline: Partner, Client, Filed

Communication

  • WhatsApp inbox setup
  • Linking a WhatsApp line by QR code
  • WhatsApp logged out or disconnected
  • Auto-link WhatsApp numbers to clients
  • Email setup
  • Team chat basics
  • Threads, mentions and reactions in chat
  • Files, search, pins and saved messages in chat
  • Messaging AI bots in chat
  • Client chat

Reputation

  • Requesting reviews
  • How review ratings are routed

Growth

  • Lead routing and the first-response SLA
  • Segments
  • Campaigns basics

AI

  • Oris AI assistant
  • AI bots and their approval gate

Projects

  • Project Management

Modules

  • Payroll with PeopleOS
  • Books Module (ThynkBooks)
  • Tax Module (ThynkTax)
  • Audit Module (ThynkAudit)
  • Filings Module (ThynkFile)

Integrations & API

  • Accounting Connectors
  • REST API Overview

Security & Privacy

  • Data Encryption and PAN Handling
  • DPDP Consent and the PII Access Log
  • How Workspaces Are Kept Separate
  • Exporting Your Data

Troubleshooting & FAQ

  • "Too many requests" or "Rate limit exceeded"
  • "Reset token is invalid or expired"
  • "Your session expired"
  • WhatsApp Messages Are Not Coming In
  • Review Link Shows "404 Not Found"
  • "This may already exist" Duplicate Warnings

For your clients

  • Signing in to your client portal
  • Setting a password from your link
  • Messages with attachments
  • Paying your invoices online
  • Signing documents online
  • Leaving a review
Docs/CRM/Contacts & Companies

Contacts & Companies

Store, organize, and action your customer relationships.


Contacts vs Companies

A Contact is a person. A Company is an organization. Contacts can be linked to a Company. In professional-services firms, every client is typically a Contact (or a small company with a primary contact). In B2B sales, you often work through Companies.

Creating a contact

Click "New Contact" from the sidebar or the Contacts list page. Required: first name. Optional but recommended: email, phone, company, job title. You can also upload from a CSV — see the Import guide.

Contact profile tabs

Each contact has a full profile with tabbed sections:

  • Overview — core details, tags, quick-create actions
  • Invoices, Payments — financial history
  • Estimates, Proposals, Contracts — sales documents
  • Tickets, Projects — support and project linkage
  • Files, Notes — attachments and internal notes
  • Reminders — time-based follow-up reminders
  • Activity — timeline of all interactions
  • Statement — full financial statement view

Tags

Tags let you group and filter contacts freely. Add any tag from the Overview tab. Tags are shared across contacts and companies in your workspace, so typing a tag name auto-suggests existing ones.

Primary contact

When multiple contacts are linked to a company, mark one as primary. The primary contact appears first in company views and is used as the default recipient for invoices and emails sent to the company.

Exporting

Click "Export CSV" on the Contacts list page to download all contacts as a spreadsheet. The export respects current filters, so you can export a subset (e.g. only active contacts).

Related guides

Deals & Sales Pipeline

Track opportunities from lead to close with visual kanban pipelines.

Invoicing

Create, send, and track GST-compliant invoices.