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Oris Work

CRM, projects, communication, and client portal - unified in one workspace by Oris Work.

India

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  • Professional Services
  • Restaurants & F&B
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  • Tally Integration

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Getting Started

  • Quick Start Guide
  • Inviting & Managing Team Members
  • Your First-Day Checklist
  • Roles and Permissions
  • Custom Roles
  • Switching Between Organisations
  • Sessions and Staying Signed In

Clients & Contacts

  • Adding a Client
  • Importing Clients from a CSV
  • Merging Duplicate Records
  • Client Groups
  • Client Services Card and Turning a Service On
  • Do Not Chase: Pausing Automated Reminders

CRM

  • Contacts & Companies
  • Deals & Sales Pipeline
  • Lead Management

Invoicing & Money

  • Invoicing
  • Payments & Receipts
  • Setting Invoice Due Dates
  • Estimates and Proposals
  • Payment Links
  • Overdue Reminders and Dunning
  • Recurring Invoices and Retainers
  • Vendor Bills
  • E-way Bills
  • GST Basics in Oris Work

Practice Management

  • Client Engagements
  • Client Portal
  • Tasks: Create, Assign and Track Work
  • Timesheets: Submit, Approve and Lock
  • Time Budgets Report
  • Notices and the Notice Reply Service
  • Compliance Calendar
  • Document Requests
  • Sign-off Pipeline: Partner, Client, Filed

Communication

  • WhatsApp inbox setup
  • Linking a WhatsApp line by QR code
  • WhatsApp logged out or disconnected
  • Auto-link WhatsApp numbers to clients
  • Email setup
  • Team chat basics
  • Threads, mentions and reactions in chat
  • Files, search, pins and saved messages in chat
  • Messaging AI bots in chat
  • Client chat

Reputation

  • Requesting reviews
  • How review ratings are routed

Growth

  • Lead routing and the first-response SLA
  • Segments
  • Campaigns basics

AI

  • Oris AI assistant
  • AI bots and their approval gate

Projects

  • Project Management

Modules

  • Payroll with PeopleOS
  • Books Module (ThynkBooks)
  • Tax Module (ThynkTax)
  • Audit Module (ThynkAudit)
  • Filings Module (ThynkFile)

Integrations & API

  • Accounting Connectors
  • REST API Overview

Security & Privacy

  • Data Encryption and PAN Handling
  • DPDP Consent and the PII Access Log
  • How Workspaces Are Kept Separate
  • Exporting Your Data

Troubleshooting & FAQ

  • "Too many requests" or "Rate limit exceeded"
  • "Reset token is invalid or expired"
  • "Your session expired"
  • WhatsApp Messages Are Not Coming In
  • Review Link Shows "404 Not Found"
  • "This may already exist" Duplicate Warnings

For your clients

  • Signing in to your client portal
  • Setting a password from your link
  • Messages with attachments
  • Paying your invoices online
  • Signing documents online
  • Leaving a review
Docs/Modules/Books Module (ThynkBooks)

Books Module (ThynkBooks)

Keep your own books and each client books in ThynkBooks, opened inside Oris Work.


What it is

ThynkBooks is the accounting module. It opens inside Oris Work and signs you in automatically. It appears in the sidebar as Accounting, and on each client page as the Books tab. Your firm's own books are separate from every client's books.

Your firm books

Open Accounting in the sidebar. The first time you open it, your firm's company is created for you from your organisation's details, so you do not see a setup form. Your team member record is set up there too.

Keep a client books

  • Open the client's page and choose the Books tab.
  • An admin clicks 'Turn on books (ThynkBooks)'. This creates a separate company for the client, with an Indian chart of accounts and a financial year starting in April. Name, GSTIN, PAN and address come from their record, and the client is not notified.
  • Your team records entries, reconciles the bank and runs reports in the embedded view.
  • To pause, an admin clicks 'Turn off books'. Nothing is deleted. Use 'Turn books back on' to restore access.

Share statements with the client

On the Books tab, admins see a Client portal row. Pick a date under 'Published up to' and click Publish (or Update). Statements up to that date then show in the client's portal. Click 'Stop showing' to hide them again. Until you publish, the portal shows no statements, so publish once the books are final.

Who can open it

By default every role in your organisation can open Books. Members on a custom role need the 'Books (ThynkBooks)' read permission under Settings → Roles → Client modules. The role you hold is passed through (admin, manager, operator or viewer), and a viewer is read-only inside the module.

If the module is not enabled

If Books is not on for your organisation it does not appear in the sidebar. Opening the page directly shows 'ThynkBooks isn't switched on for your workspace'. An admin can add a note and click 'Request ThynkBooks' and the Oris team will follow up. A lapsed subscription is explained on the same page and your data is kept.

Common problems

  • 'ThynkBooks needs a firm admin to manage client books. Open Accounting once as an admin, then try again.': an admin should open Accounting once, then turn on the client's books.
  • 'Could not reach ThynkBooks. Nothing was changed': try again in a moment.
  • 'ThynkBooks is not set up for this client yet': an admin must turn books on for that client.
  • 'Session expired': sign in again.

Related guides

Payroll with PeopleOS

Run your firm payroll, and your clients payroll, in PeopleOS without leaving Oris Work.

Accounting Connectors

Sync invoices, payments, and ledger data with your accounting software.

Tax Module (ThynkTax)

Prepare and track client returns in ThynkTax, opened inside Oris Work.

Roles and Permissions

What Admin, Manager, Operator, Member and Viewer can each do, and how to change someone’s role.