Terms of Service

1. Account Registration and Access

To use Oris Work, you must register an account and create a workspace. You may authenticate using direct email+password credentials or via ORIS Identity (OIDC). You are responsible for:

• Providing accurate, complete, and current registration information.
• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account, whether or not authorised by you.
• Notifying us immediately at security@oriswork.com of any suspected unauthorised access or security breach.

You must be at least 18 years old to create an account. The Service is designed for professional business use and is not intended for personal, family, or household purposes.

2. Subscription Plans and Billing

2.1 Plans and pricing

Oris Work offers Starter (INR 399/user/month), Pro (INR 799/user/month), and Enterprise (INR 1,299/user/month) subscription plans, billed monthly or annually. Module add-ons (PeopleOS, ThynkBooks, ThynkReach) are billed separately as specified on the pricing page. All prices are exclusive of applicable taxes (GST, VAT).

2.2 Trial period

New workspaces receive a 14-day free trial with full Pro-plan access. No credit card is required to start a trial. At the end of the trial period, the workspace will be downgraded to the Starter plan unless a paid subscription is activated.

2.3 Payment and invoicing

Subscriptions are billed in advance at the start of each billing period. Payments are processed via Razorpay (India) or Stripe (international). Invoices are issued electronically and are available in your billing dashboard.

2.4 Taxes

Prices do not include GST (India) or VAT (UAE/international). Applicable taxes will be added to your invoice based on your billing address. You are responsible for any withholding taxes that may apply.

2.5 Late payment and suspension

If payment fails, we will attempt to collect payment for up to 14 days. After 14 days of non-payment, access to the Service may be suspended. Data will be retained for a further 30 days before permanent deletion.

2.6 Refunds

All subscription fees are non-refundable except where required by applicable law. If you cancel during a billing period, access continues until the end of that period; no prorated refund is issued. Annual plan refunds within 7 days of initial purchase may be considered at our discretion.

2.7 Price changes

We will provide at least 30 days' advance written notice of any price changes. Price changes take effect at the start of your next billing period following the notice period.

3. Data Ownership and Licensing

Your data is yours.You retain full ownership of all data, content, and business records you input, upload, or create within the Service (“Customer Data”). Oris makes no claim to any intellectual property rights in Customer Data.

You grant Oris a limited, non-exclusive, royalty-free licence to host, copy, transmit, and process Customer Data solely to the extent necessary to provide and operate the Service, as described in our Privacy Policy. This licence terminates when you delete the data or close your account.

You represent that you have all rights necessary to grant this licence and that Customer Data does not violate any third-party rights or applicable laws.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights.
• Transmit malware, spyware, or other malicious code.
• Attempt to gain unauthorised access to any part of the Service, its infrastructure, or other users' accounts.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Use the Service to build a competing product or service, or to benchmark the Service for publication without our prior written consent.
• Upload, store, or transmit any content that is defamatory, obscene, discriminatory, or otherwise unlawful.
• Send unsolicited commercial communications (spam) through the Service.
• Misrepresent your identity or affiliation.

We reserve the right to investigate suspected violations and, at our discretion, suspend or terminate access to the Service without prior notice. We will take reasonable steps to notify you of the reason unless prohibited by law.

5. Third-Party Integrations

Oris Work integrates with third-party services, including accounting platforms (Tally, Zoho Books, QuickBooks, Xero, SAP, ERPNext, Busy) and payment processors (Razorpay, Stripe). These integrations are provided for your convenience.

Your use of third-party services is governed by those services' own terms and privacy policies. Oris is not responsible for the availability, accuracy, or reliability of any third-party service. Any data exchange with third-party platforms occurs at your direction and under your authorisation.

6. Service Availability and SLA

We target 99.9% monthly uptime for all production services. Our service level commitments by plan:

Scheduled maintenance windows are communicated via email and in-app notice at least 48 hours in advance. Emergency maintenance may occur with shorter notice. Downtime during scheduled maintenance does not count toward uptime calculations.

Enterprise customers are entitled to service credits for downtime exceeding the guaranteed SLA threshold, as specified in their Enterprise agreement. Credits are the sole remedy for SLA failures and do not entitle the Customer to a cash refund.

7. Intellectual Property

The Service, including its software, design, trademarks, and content (excluding Customer Data), is owned by Oris Intelligence Private Limited and its licensors. Nothing in these Terms grants you any ownership or licence in the Service beyond the limited right to use it as described herein.

If you provide feedback, suggestions, or ideas regarding the Service (“Feedback”), you grant us an irrevocable, perpetual, royalty-free, worldwide licence to use, incorporate, and commercialise that Feedback without restriction or compensation to you.

8. Confidentiality

Each party agrees to maintain the confidentiality of the other party's non-public information that is designated as confidential or should reasonably be understood to be confidential (“Confidential Information”). Oris treats all Customer Data as Confidential Information. Confidentiality obligations survive termination of these Terms for a period of five years.

Exceptions: confidentiality obligations do not apply to information that is publicly known, independently developed, received from a third party without restriction, or required to be disclosed by law (in which case the disclosing party will provide reasonable prior notice where permitted).

9. Limitation of Liability

Disclaimer of warranties:THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR ENTIRELY SECURE.

Exclusion of indirect damages: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORIS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cap on liability: OUR AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

These limitations apply regardless of the theory of liability (contract, tort, negligence, or otherwise) and even if the limited remedies provided herein fail of their essential purpose.

10. Indemnification

You agree to indemnify, defend, and hold harmless Oris and its directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of: (a) your use of the Service; (b) your breach of these Terms; (c) Customer Data infringing any third-party right or applicable law; or (d) your violation of any applicable law or regulation.

11. Term, Cancellation, and Termination

These Terms commence on the date you create a workspace and continue until your subscription is cancelled or these Terms are terminated.

Cancellation by you: you may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period. Your data will be retained for 30 days post-cancellation, after which it will be permanently deleted. You may export all data at any time before deletion.

Termination by Oris:we may suspend or terminate your access immediately: (a) for material breach of these Terms; (b) if you become insolvent or file for bankruptcy; (c) if required by law or court order; or (d) if your use of the Service poses a security risk to other users. Where feasible, we will provide 30 days' notice before termination for cause other than (c) or (d).

Effect of termination: upon termination, your licence to use the Service ceases immediately. Sections 3, 7, 8, 9, 10, 13, and 14 survive termination.

12. Modifications to the Service and Terms

We reserve the right to modify or discontinue any feature of the Service at any time. For material changes, we will provide at least 30 days' advance notice via email or in-app notification.

We may update these Terms from time to time. When we make material changes, we will notify you at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Dispute Resolution

In the event of a dispute, you agree to first attempt resolution by contacting us at legal@oriswork.com. We will make reasonable efforts to resolve the dispute within 30 days.

If we cannot resolve the dispute informally, any legal proceeding must be brought exclusively in the courts of Bengaluru, Karnataka, India. You irrevocably consent to the personal jurisdiction of those courts.

For Enterprise customers with a signed agreement, dispute resolution may be governed by the binding arbitration clause in that agreement, which supersedes this section.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. The Information Technology Act 2000, the Digital Personal Data Protection Act 2023, and applicable GST legislation of India apply where relevant.

15. General Provisions

• Entire agreement: these Terms, together with our Privacy Policy and any applicable Enterprise agreement, constitute the entire agreement between you and Oris regarding the Service.
• Severability: if any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
• Assignment: you may not assign these Terms without our prior written consent. Oris may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure: neither party is liable for delay or failure to perform obligations caused by circumstances beyond its reasonable control, including natural disasters, government actions, or infrastructure failures.
• Notices: legal notices to Oris must be sent to legal@oriswork.com. Notices to you will be sent to the email address associated with your account.

16. Contact

For questions about these Terms, contact us at:

Registered entity: Oris Intelligence Private Limited, India.